At Mary Adventure, we value your satisfaction. If you are not completely happy with your purchase, we are here to help. Please read our Return and Refund Policy carefully.

  1. Eligibility for Returns
    We accept returns only under the following conditions:
  • The product is defective, damaged, or incorrect.
  • The return request is made within 3 days of the delivery date.
  • The item is unused, in its original packaging, and in the same condition as when you received it.
  1. How to Request a Return
    To initiate a return, please contact us at:
    Email: [email protected]

Please include the following details:

  • Full name
  • Order number
  • Reason for the return
  • Clear photos of the product showing the issue (if damaged or incorrect)

Our support team will respond within 2 business days with instructions.

  1. Refund Policy
    Once we receive and inspect the returned item and approve the return, your refund will be processed in the following manner:
  • If approved, we will notify you and schedule a pickup or provide drop-off instructions.
  • Refund processing may take 5–7 business days after the returned item is received and approved.
  1. Non-Returnable Items
    We do not accept returns on the following:
  • Items that are used or damaged due to customer handling
  • Items returned after 3 days of delivery
  • Customized or special-order items
  1. Exchange
    We currently do not offer direct exchanges. You may return an eligible item for a refund and place a new order for a different product.
  2. Delivery Refusals
    If you refuse to accept the delivery without valid reason (damaged or incorrect product), we may suspend future order eligibility.
  3. Contact Us
    If you have any questions about this policy, please contact:
    Email: [email protected]

Thank you for shopping with Mary Adventure – where your journey begins with trust.